Sub-processors

To support delivery of our Services, FNE Group may engage and use data processors with access to certain Customer Data (each, a “Sub-processor“). This page provides important information about the identity, location and role of each Sub-processor. Terms used on this page but not defined have the meaning set forth in the Terms of Service or superseding written agreement between Customer and FNE (the “Agreement“).

Third Parties

FNE currently uses third party Sub-processors to provide infrastructure services, and to help us provide customer support and email notifications. Prior to engaging any third party Sub-processor, FNE performs diligence to evaluate their privacy, security and confidentiality practices, and executes an agreement implementing its applicable obligations.

Infrastructure Sub-processors

 

FNE may use the following Sub-processors to host Customer Data or provide other infrastructure that helps with delivery of our Services:

   Name

  Sub-processing Activities  

  Entity Country     

   Amazon Web Services  

   Cloud Service Provider

   United States

   LiquidWeb

   Cloud Service Provider

   United States

   Hetzner

   Cloud Service Provider

   United States

   Elasticsearch

   Analytics Service Provider

   United States

Other Sub-processors

FNE may use the following Sub-processors to perform other Service functions:

            Name    

                        Sub-processing Activities                           

  Entity Country    

   Google

   E-mail, Storage and Analytics Service Provider

   United States

   Mailchimp

   E-mail Service Provider

   United States

   Slack

   Helpdesk and Sales Communication Service Provider

   United States

   Chatlio

   Sales Communication Service Provider

   United States

   JIRA

   Helpdesk Communication Service Provider

   Australia

   Teamviewer

   Helpdesk Communication Service Provider

   Germany

   Recurly

   Billing Service Provider

   United States

Updates

As our business grows and evolves, the Sub-processors we engage may also change. We will endeavor to provide the owner of Customer’s account with notice of any new Sub-processors to the extent required under the Agreement, along with posting such updates here. Please check back frequently for updates.