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To support delivery of our Services, FNE Group may engage and use data processors with access to certain Customer Data (each, a “Sub-processor“). This page provides important information about the identity, location and role of each Sub-processor. Terms used on this page but not defined have the meaning set forth in the Terms of Service or superseding written agreement between Customer and FNE (the “Agreement“).

Third Parties

FNE currently uses third party Sub-processors to provide infrastructure services and to help us provide customer support and email notifications. Prior to engaging any third party Sub-processor, FNE performs diligence to evaluate their privacy, security and confidentiality practices and executes an agreement implementing its applicable obligations.

Infrastructure Sub-processors

FNE may use the following Sub-processors to host Customer Data or provide other infrastructure that helps with the delivery of our Services:

Name Sub-processing Activities Entity Country
Amazon Web Services Cloud Service Provider United States
LiquidWeb Cloud Service Provider United States
Hetzner Cloud Service Provider United States
Elasticsearch Analytics Service Provider United States

 

Other Sub-processors

FNE may use the following Sub-processors to perform other Service functions:

Name Sub-processing Activities Entity Country
Google E-mail, Storage and Analytics Service Provider United States
Mailchimp E-mail Service Provider United States
Slack Helpdesk and Sales Communication Service Provider United States
Chatlio Sales Communication Service Provider United States
JIRA Helpdesk Communication Service Provider Australia
Teamviewer Helpdesk Communication Service Provider Germany
Recurly Billing Service Provider United States

 

Updates

As our business grows and evolves, the Sub-processors we engage may also change. We will endeavor to provide the owner of the Customer’s account with notice of any new Sub-processors to the extent required under the Agreement, along with posting such updates here. Please check back frequently for updates.